Wayfair UK
Reviews and Complaints
London, England
Refund for goods not supplied
They could listen to customer and deal with the issues but they don't seems to me they just want to keep people's money.
User's recommendation: Do not use them I won't again.
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Verified Reviewer
Being a pissed consumer
Terrible drop shipping company that simply doesn't deliver goods or customer service. AVOID AT ALL COSTS !!!
Preferred solution: Full refund
User's recommendation: AVOID at all costs
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Verified Reviewer |
Haliburton, Ontario
Useless company just passed the buck I would not buy a box of matches of this company again
Ordered a product from Wayfare totally wrong item sent and they just fobbed me of this company is crap! Yea
Preferred solution: Replacement
User's recommendation: Don’t buy from this company I was warned but did not listen
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Verified Reviewer |
Birmingham, England
Resolved: Result
Company fixed the issue and I have been provided with apology. Partial refund and apology
Problem with my kitchen table.
Wayfair sorted it out for me and I had a partial refund.
Excellent service
User's recommendation: Excellent
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Verified Reviewer
Delivery
Hi can you assist me with where is my order No. #423088****
I paid for it 22/03/24 why is it taking so long for delivery?
No update on tracking?
What the point in having this
system if you DONT keep it updated?? VERY POOR SARVICE.
C.Doran.
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Reading, Reading
No door number on parcel
Hi there was no door number put on parcel for delivery dhl can't deliver without door number
Number 6
London, England
I would like a chair please
The item in my basket I would like to purchase it on Friday as I don't get paid until then I am desperate for a chair as my old chair has gone could you please hold it for me until then please thankyou Janet Ash
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Verified Reviewer
I have had to call you twice because of missing parts.
I called before Xmas with missing runners, tried to continue to assemble but more parts missing. Surely this should have been checked by QA before dispatching, really not impressed with wayfair. Not sure if I will order from you again or recommend disappointing.
Preferred solution: Price reduction
User's recommendation: Unlikely
Northampton, Northamptonshire
To make a complaint
I was scheduled to receive delivery of my item on the 6th of Feb and arranged time off work for this. My order did not arrive.
It was very frustrating trying to get to speak to someone but eventually I managed to contact customer services. I was advised that this was only an estimated delivery date and that they would contact DHL to find out about my delivery.
I was advised that I would need to reorder my item as the original item could be lost...now my item is scheduled to be delivered on 8th March!!! How could it just have disappeared?
User's recommendation: Don't order from Wayfair
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Verified Reviewer
Refund
This is the best service ever I seen I have problem but the solve very nice and easy way so thank you
- Best service
- Notting
Preferred solution: Full refund
User's recommendation: I will recommend
Gillingham, Kent
Resolved: Not satisfied with fountain
Company fixed the issue and I have been provided with apology. Spoke to Wayfair most helpful full refund paid
Water noise was non existent alto the product was the right size and colour but was purchased to have the peaceful sound of water in the garden
User's recommendation: If you want water noise don’t purchase this model
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Verified Reviewer
Delivered to my old address even though I’d changed it!!!
Wrong delivery of items. Parcels were sent to my old address, even though I had advised them that I had moved and given them my new address dont know what else to say about this company!!
Preferred solution: Full refund
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Verified Reviewer |
Port Talbot, Neath Port Talbot
Withholding VAT
I bought a rise and recline chair on behalf of my dad who has cancer, is diabetic and has balance problems to name just a few. Before buying I checked on the government site regarding the item being VAT free and it does say Rise and Recline chairs are VAT free for people with disabilities.
I spoke to Wayfair after ordering the chair and they sent me the relevant form for my dad to complete and return to get the VAT refunded, which he did. I was advised the VAT would be refunded in 10 working days. After 9 working days, I emailed to check the status of my refund. I had a response advising the rise and recline chair I purchased wasnt exempt from VAT.
This is incorrect. I called and spoke to Tim, an advisor, who gave me lots of conflicting and incorrect information and admitted he didnt know much about how it works. After more checking, Tim advised he found that the chair I had bought was indeed VAT free but he was unable to deal with this. I asked to speak to a Manager and Tim advised a Manager would email me the next day.
I received an email the next day (26th October) from Ben, a Customer Advocate, who advised the government website said Recliners are not VAT free. This is correct but I didnt buy just a recliner, I bought a rise and recline chair which ARE VAT free for people with disabilities. Please can you arrange for the VAT to be refunded.
I think because the title of the chair says Recliner, the people I have been dealing with are not reading the product information which clearly says the chair is a rise and recline chair (lift assist). The chair I have bought is VAT free as confirmed on the government website.
- Terrible customer sevice
Preferred solution: I would like the VAT refunded as should be the case as per the government website and other retailers’ procedures.
User's recommendation: Don’t but rise and recline chairs from Wayfair, by from Amazon or other retailers as you won’t have to pay VAT then.
Belfast, Belfast
Cancellations 4 times
Cancelled order twice they inform me carrier has suite and he will have to deliver it to belfast and return it to uk.before I get my money back.
User's recommendation: Do not use wayfair
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Verified Reviewer
Poor quality sofas
Don't buy sofas from them. Such poor quality - damaged my wife's back. Only 3 years old and already need replacing.
Preferred solution: Full refund
User's recommendation: AVOID 100%
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