Contact Wayfair UK Customer Service
Wayfair UK Phone Numbers and Emails
Customer Service:
-
+44 800 169 0423
Wayfair UK Email:
Wayfair UK Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Wayfair UK Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Wayfair UK is 448001690423. 89% of customers managed to speak with a real person.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday.
Be prepared for the call as Wayfair UK may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Wayfair UK Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Wayfair UK is 448001690423. 89% of customers managed to speak with a real person.
The average hold time is up to 3 minutes. The longest wait times are on Wednesday, while the shortest are on Sunday.
Be prepared for the call as Wayfair UK may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or address or zip code.
People call Wayfair UK mainly because of product/ service, request for information, shipping and delivery.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Wayfair UK is dataprotectionofficer@wayfair.com.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Wayfair UK Website:
Wayfair UK Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00am - 7:00pm
Saturday - Sunday: 8:30am - 5:00pm
Wayfair UK Customer Service Reviews
My experience with Wayfair UK has been beyond appalling. My wife and I waited patiently for Black Friday to snag a bargain on a wardrobe we desperately needed. We found what seemed to be the perfect deal on their website, placed our order, and thought we were all set. But Wayfair turned this into one of the worst shopping experiences of our lives.
First, they put our order on hold without any explanation. After I spent ages calling their so-called customer support, I was assured that the issue was fixed, and the wardrobe would be delivered in two days. I naively believed them - big mistake.
Next, I received an email saying the delivery was delayed by 10 days. Seriously? Fine, I was still willing to wait. But then, the very next day, they cancelled our order entirely! No explanation, no apology, nothing. They just left us hanging.
What makes this even worse is that they wasted our chance to buy a wardrobe at a Black Friday price. By the time they cancelled, the sale was over, and we were forced to look elsewhere at full price. It felt like they outright stole our opportunity for a deal.
Wayfair is a complete joke of a company with terrible systems and appalling customer service. Their incompetence and lack of accountability have cost me time, money, and peace of mind. They clearly don't care about their customers at all.
I will NEVER shop with Wayfair again, and I strongly advise anyone reading this to avoid them like the plague. They are unreliable, unprofessional, and untrustworthy. Save yourself the headache and shop elsewhere!
The picture doesnt represent the colour I ordered a grey rug but got a totally different colour , I couldnt get onto my account so had to ring customer service which the lady was very nice & helpful but totally disappointed in the actual product
How Good is Wayfair UK's Customer Service?
Summary of Wayfair UK Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Wayfair UK?
Shipping and Delivery Question:
- “Sent wrong product t”
- “No delivery again”
- “Delivery to wrong address”
Product/ Service Question:
- “Purchase”
- “Damaged goods”
- “Items damaged”
Request for Information Question:
- “Enquiring about order”
- “About my delivery today”
- “To place an order”
Return/ Replace Question:
- “I can't return an item and I have had numerous chats and not got anywhere”
- “Replacement”
- “Return item”
Refund Question:
- “Refund for goods not supplied”
- “Refund”
- “I haven't received my refund yet”
Payments and Charges Question:
- “Receipt needed”
- “You took my money, but you didn't deliver the goods”
- “Trying to get payments from my account”
Activation/ Cancellation Question:
- “My cancelled order”
- “Cancel an order”
- “Cancellations”
Website/ Application Question:
- “Can't place order online”
- “Because I go out and I am on the website and they say in dollars so I live in United Kingdom so I want to know how much it is in a pound”
Cards Question:
- “Apply for Wayfair’s credit card”
- “Gift card”
Account Question:
- “Account manager”
- “To have both accounts into one”
- “I should have some money on my balance M”
Staff Question:
- “Customer service”
Other Question:
- “Urgent”
- “Ordered twice”
- “Can't pay”
Compare Wayfair UK Customer Service To
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